What is Physiotherapy ?

Physiotherapy is a treatment used to help with the pain relief, healing and rehabilitation of most medical and surgical conditions. It is appropriate for a range of muscle, joint and nerve conditions whether resulting from injury, illness or disability. Physiotherapists use a range of physical, hands-on techniques. As well as manual treatment they will also advise you on changes to lifestyle and ways you can reduce further muscle and joint problems with exercise programs and methods to cope with chronic conditions. If they consider it appropriate, physiotherapists may recommend you are seen by other specialists, for example orthopedic surgeons, pain specialists or rheumatologists.


What types of problem can physiotherapy help ?

Physiotherapy can be used to help manage a wide variety of health conditions that affect many of the body’s systems. Most often these conditions relate to problems with bones, nerves, joints and soft tissues. A few day to day examples of these are painful backs, necks and joints, sports injuries, injury resulting from accidents or rehabilitation after surgery or strokes.


What does the treatment involve? / What treatments will you use ?

Your physiotherapist will begin with a full assessment and physical examination to establish the cause and nature of your condition. After this, the physiotherapist will look at the results and consider your past medical history to determine, in conjunction with your wishes, what treatment is most fitting for your needs and create a personalized treatment plan.


What should I wear ?

Wear some comfortable clothing such as a loose top, tracksuit or shorts and trainers that you feel able to move around in easily. Physiotherapists need to visually assess you in terms of movement and posture, as well as move different areas of your body, so these need to be accessible and visible.


How long do sessions last ?

The first appointment will involve a full assessment and will take up to 60 minutes. Following sessions will depend on what your treatment plan requires, however if you have any concerns about timings then you’re welcome to discuss this with your physiotherapist. Most follow up appointments are 45 minutes.


How many sessions will I need ?

Your physiotherapy treatment is tailored to your individual needs, so it is not possible to advise in advance how many sessions will be required. At the first appointment your physiotherapist will suggest the number of treatments you will require based on your assessment findings.

You can be assured that, at Life Active you will not be over or under-treated. We will never continue treating beyond the point that is necessary and will teach you how to take steps to help prevent needing future treatment.


How will payment be taken ?

For all bookings advance payment will be taken at the time of booking.


How effective is physiotherapy ?

In the vast majority of cases physiotherapy is considered extremely effective for appropriate conditions. Research suggests that physiotherapy significantly improves the rehabilitation and recovery of these conditions, as well as being instrumental in the prevention of further injury.
The amount of treatment that is required will vary from person to person but Nuffield Health monitors the average volume of treatment our patients receive. The average number of treatment sessions needed to achieve a positive post treatment outcome is approximately 10 sessions.


Can I bring someone with me ?

You are more than welcome to have someone chaperone you during your treatment. In some cases a chaperone is compulsory, such as for children or someone with special needs.


Will it hurt ?

Some treatment can be uncomfortable but at no stage should you be unable to tolerate the level of discomfort. Your physiotherapist will give you clear guidelines on what to expect during and after treatment and what is a normal reaction. If you have any concerns then you should speak to your physiotherapist immediately.


Do I need to see my doctor first ?

If you are self-referring and paying for your own treatment then you do not need to see your GP first.


Do I get treatment on your initial appointment ?

Your first session will involve a full assessment and in most cases treatment and recommendations will be made.


I am a Life Active member – do I get a discount ?

Individual discounts may be available based on your membership status. Please Speak with us when making your booking.


What about complaints ?

We take all concerns and complaints seriously and will make every effort to resolve them to your complete satisfaction. We also regularly review all feedback to continuously improve your experience with us.


The physiotherapist cancelled my appointment at short notice.

Unfortunately, very occasionally, an appointment may need to change but every effort will be made to re-book at a convenient time for you.

We are sorry if on these rare occasions you have been affected.


1)What will happen on the first visit?

On your first visit, a detailed history will be taken by the therapist by asking you different questions. This followed by a detailed examination without aggravating your symptoms. Then the final diagnosis will be made and appropriate treatment plan will be charted and properly explained to you. Greater results are achieved when physiotherapist and you work closely together towards a common goal. Too often patients seem to be spectators to their treatment and we certainly aim to avoid this.


2. Can I opt for a male or female physiotherapist?

Yes, you can. But you need to specify your preference at the time of booking the appointment.


3. What kind of clothing should I wear?

It depends on the patient’s comfort level. Preferably loose clothing, which should not hinder the movement and should allow examining the affected part comfortably. e.g. shorts for lower limb problems.


4. Would my history and medical details be kept confidential?

We understand that your medical history and other details are your personal information therefore we do not disclose the information to anyone else. Each patient has their own file of records, which only they or the treating doctor can see.


5. Do you accept cards or cheque?

No, currently we accept only cash.